Reference

Terms and Conditions for Using kb888

These terms set out the rules that apply when you open an account, deposit through bKash, Nagad, or Rocket, and access the lobby on kb888.

Account holders onlyBangladesh-supported regionsbKash, Nagad, Rocket depositsMobile and desktop accessSubject to local law
kb888 Terms and Conditions for Using kb888
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

We take the security of your account and the accuracy of these terms seriously. Here is how we handle the key areas that affect you directly.

Account Security

Your account is protected with OTP verification on login. If you suspect unauthorised access, contact us immediately via live chat and we will lock the account while we investigate.

Data and Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request a summary of the data we hold by contacting support.

Wallet Verification

To process a withdrawal to bKash, Nagad, or Rocket, we verify that the receiving number matches the one used for your deposit. This step protects your funds from being sent to the wrong wallet.

Terms Change Requests

If you believe a term has been applied incorrectly to your account, raise it through email support with your account details. We will review and respond within a reasonable timeframe.

TERMS CONTACT PATHS

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. Response times vary by channel; for urgent account issues, live chat is the fastest path.

Live Chat Available directly from the kb888 lobby. Use this for urgent account or terms queries — a support agent will pick up your message and respond in the chat window.
Email Support Send detailed terms or account questions to our support address listed in your account dashboard. Include your registered bKash or Nagad number to help us locate your account faster.
Help Centre Our help section on kb888 covers common terms questions — account eligibility, wallet verification steps, and what to do if your access is restricted in your region.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who registers an account on kb888. Access is subject to your local law and the eligible regions we serve — if your jurisdiction restricts this type of platform, these terms do not grant you access.

No. Each person may hold one account only. Operating multiple accounts is a breach of these terms and may result in all associated accounts being closed and wallet balances reviewed.

If your account is closed and a balance remains, we will process a return to the bKash, Nagad, or Rocket number linked to your account, subject to verification and any outstanding review.

Contact our support team by email with your registered account details and the specific data you need. We will respond with what we hold and the format we can provide it in.

Raise it with us through email support. Include your account ID and a description of the issue. We review each case and aim to respond with a clear explanation of how the relevant term applies.

We may update these terms when needed. We will post the revised version on kb888. Continuing to use your account after a change is posted means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.