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Our Terms, Your Rights, and How We Operate

kb888 sets out clear legal terms so you know exactly where you stand — from account creation and wallet use to how we handle your data and what governs your access.

Account TermsbKash & Nagad Wallet PolicyData HandlingJurisdiction NoticeContact Rights
kb888 Our Terms, Your Rights, and How We Operate
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a copy of your account data, or need to raise a dispute about a wallet transaction, our support team handles legal and account queries directly. Reach us through live chat, email, or your account message centre — we aim to respond to policy-related requests within one business day.

Team online

Live Chat

Open the chat widget from any page while logged in. For legal queries, select 'Account & Policy' from the topic menu so your message reaches the right team.

Email Support

Send policy or data requests to our support address listed in your account settings. Include your registered mobile number for faster verification.

Account Message Centre

Log in, go to your account dashboard, and use the Message Centre to submit a formal policy query. All responses are stored there for your records.

DATA AND ACCOUNT SECURITY

How We Protect Your Account and Handle Your Data

Your account security and data handling are governed by the same legal framework as your wallet activity. We use SSL encryption on all account pages and payment flows, and your bKash, Nagad, or Rocket transaction data is never shared with third parties outside of what is required to process your payment. You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or close your account at any time through the support paths above.

SSL Encryption

Every account page, login flow, and payment screen runs over SSL. Your session data and wallet details are encrypted end to end during transmission.

Data Retention

We retain account and transaction records for as long as required by applicable law. You may request a summary of your stored data through the Message Centre.

Cookie Policy

We use session and analytics cookies to keep your account active and improve platform performance. You can manage cookie preferences from your browser settings.

Account Closure Rights

You have the right to close your account at any time. Submit a closure request via live chat or email; any pending wallet balance is returned to your registered bKash, Nagad, or Rocket number.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights, and how our legal framework applies to Bangladesh accounts.

Yes, these terms apply to any account opened on kb888. However, whether you are eligible to use the platform depends on your local law and eligible region — we do not make that determination for you.

Yes. Submit a data request through the Account Message Centre or via email support. Include your registered mobile number so we can verify your identity before releasing any account data.

Any verified wallet balance is returned to your registered bKash, Nagad, or Rocket number after account closure is confirmed. The process follows the same verification steps as a standard withdrawal.

We notify you through your registered account contact when material changes are made. Continuing to use the platform after the effective date means you accept the updated terms.

Raise transaction disputes through live chat or the Account Message Centre within 48 hours of the transaction. Select 'Account & Policy' so the query reaches the correct team quickly.

Your bKash, Nagad, and Rocket transaction data is only shared with the payment rail needed to process your deposit or withdrawal. We do not sell or pass your data to unrelated third parties.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.